Leslies Swimming Pool Supplies
Reviews and Complaints
My 3" chlorine have problem
Hi my name maurizio pini i shoppe for my pool at leslie in howell n.j and on line for many years .2018 i bough 35 pound chlorine .i start to use feew weeks a go .mostly the are broken .and never have problem i put 5 or 6 in my coordinator to day and tomorrow all melt hi .i like to know why.maybe bad batch chlorine .i use full tank of tabled less almost 4 days i use 1 bucket for the season now i almost finish can you try to explaine thankyou what the problemmaurizio pini i little upset with the produce .people in tha store the tell me if you not sotisfid we give the new produce thankyou
Preferred solution: Full refund
Great customer service
WORST COMPANY, NEVER ORDER FROM THESE THIEFS!!!!!
I ordered my pool on 6/8/18, was told it would be here BY 6/19/18 but was assured it wouldn’t be that long. Here it is 7/3/2018 and WE HAVE NO POOL even though they’ve had our $4800 for almost a month!
We were told repeatedly it would be here this date, then this date, etc. When we stayed on their *** we finally found out THEY WERE MISSING A PART TO OUR POOL! But no one called us to tell us this after 3 weeks and they said said they DIDNT KNOW when it would be in! We found the number to corporate who apologized and promised to make it right.
They gave us the run around for weeks. We have talked to these people at least 15 times. They finally get the pool at LESLIES and PROMISE us it will be to our door yesterday by fedex freight. IT NEVER SHOWED UP.
Get a call today (Tuesday) at 5pm from fedex asking us to set up an appointment for delivery because LESLIES didn’t even do that nor tell us we needed to do that. Tomorrow is a holiday and they can’t deliver until Thursday but we can come get it. So we drove AN HOUR AWAY to pick it up our damn selves - get it home and guess what THERE ARE NO RAILS OR WALLS TO OUR *** POOL! This is unbelievable!!!
Insane!!! Now we can’t get ahold of anyone, offices closed and tomorrow is a holiday! We have a 24 foot hole in our backyard - for the last three weeks, have bought our sand to go under it and everything. NOTHING TO SHOW FOR IT!
I want the CEOs phone number!!! I want my damn money back and I’m honestly thinking about calling a *** lawyer!
You guys need to fix your stuff
Preferred solution: Full refund
Change of pool filter panels
- Lack of work done to my filter panel system
NEVER Leslie's Pool
Very rude and racist
Paris, TX Store Manager
Rude manager
Terrible Service
Not open 9:29 been here since 8:50
Horrible
Poor return policy
- Ease of action to their location from my house
- Return policy
Preferred solution: Full refund
Terribly Service
Chris is a great manager
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Shock is just chlorine. It's called shocked because it elevates the levels to a "breakpoint".
Shock does NOT fix cloudy water, but should kill algae. Additionally you should add twice the normal amount when attempting to kill algae. The chlorine is used up trying to fight the algae. If shock did not kill your algae then the problem is your filtration system.
I would check your filter, your valves, and every seal on the hardware. Often times a gasket breaks down, which allows water to completely bypass the filter.
When this happens we are not removing any dead algae, and it simply becomes fuel for new algae to grow. That's why your pool got greener.
You sound like a “shock is the answer to everything” kind of pool owner. You’re wrong, by the way. Shock does not fix cloudy water, or algae.
When you add shock to your pool and it becomes more green it’s because you have medals in you r water. Medals gone from many things.
Leslie’s is one of the only pool supply companies that actually has GOOD chemicals. Walmart and wholesale clubs actually put medals in their chemicals. Medals also come from numerous natural elements as well. Once I switch to Leslie’s Aboyt 15-18 years ago I have rarely had an issue but you have to be extremely committed to PROPER pool maintenance.
Not just “ shock it once a month” and get the dirt out. Is like a part time job owning a pool.