Leslies Swimming Pool Supplies
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Leslies Swimming Pool Supplies Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leslies Swimming Pool Supplies has 1.8 star rating based on 159 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ease of action to their location from my house, Price, Website was easy to place my order.
Cons: Customer service, No customer care at all, Return policy.Recent recommendations regarding this business are as follows: "not a chance", "Shortly after posting this comment, someone from customer service and their management team contacted us. Their response time was quick and they were very helpful. Thanks to PissedConsumer for getting this taken care of.", "dont waste your money like i did.0845****", "dont buy at leslies", "Ask for Wayne he was a great guy".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Leslies Swimming Pool Supplies has 1.8 star rating based on 159 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ease of action to their location from my house, Price, Website was easy to place my order.
Cons: Customer service, No customer care at all, Return policy.Recent recommendations regarding this business are as follows: "not a chance", "Shortly after posting this comment, someone from customer service and their management team contacted us. Their response time was quick and they were very helpful. Thanks to PissedConsumer for getting this taken care of.", "dont waste your money like i did.0845****", "dont buy at leslies", "Ask for Wayne he was a great guy".
Most users want Leslies Swimming Pool Supplies to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Leslies Swimming Pool Supplies Reviews
"Service"
I had a clogged line so I called Leslies. They sent Steve out who was very thorough and diagnosed the problem quickly. He walked me through the whole process...
"Service tech won't return my call"
I had some service work done last Monday and was told if I still have the same problem to call him, but he won't return my call or text. I paid him 140.00...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Killeen, Texas
Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clarksdale, Missouri
Pool purchase was junk
User's recommendation: dont buy at leslies
Mesa, Arizona
Service tech won't return my call
User's recommendation: not a chance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marana, Arizona
Pool purchase online and they will not compensate us anything
Preferred solution: Full refund
User's recommendation: dont waste your money like i did.0845****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service
Preferred solution: Completion of the service
Chicago, Illinois
Chlorine tabs
Hello,
We have owned our pool for 34 years and have been purchasing our chemicals from In the Swim and Leslie's for all of those years. We bring our water in regularly for water tests and take the advice given to us from your professionals.
For 34 years, we have purchased the 3" chlorine tabs and have never had an issue with them. This year, upon opening our pool, we were told to stop using the chlorine tabs and only use the Power Powder +73 because our Cyanuric Acid is high and rising. We were told to immediately stop using the 3" chlorine tabs.
The problem is, we have a full, unopened bucket of these tablets and as you know, they are VERY expensive. The stores are saying there are no returns.
We don't necessarily want to return the product, but we would like to exchange the product for what they are recommending we use. We don't understand why this product is all of a sudden not working for our pool and why no one ever told us to not use this product in our climate.
Please help me out with this situation, as this is a very expensive product that apparently we are not supposed to be using anymore.
User's recommendation: Shortly after posting this comment, someone from customer service and their management team contacted us. Their response time was quick and they were very helpful. Thanks to PissedConsumer for getting this taken care of.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensboro, North Carolina
Pool pump and flow issue
User's recommendation: Ask for Wayne he was a great guy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plano, Texas
Complaint
I ordered a product on 4/3/23 to be delivered to my local store by 4/7/23. On 4/10 I received an email that it was ready for pickup.
On 4/11 I go to the store to pick up and they said it never arrived so my order was canceled. The store attendant suggested I re-order and have it shipped to my home. I just did that and called customer care asking if I could PAY EXTRA for expedited shipping. I really feel they should have paid for it for losing my first order, but regardless my pool looks like diarrhea so I'm willing to pay probably $50 for overnight shipping.
Only to learn that what I need is not "eligible" for anything other than standard 7-10 business day shipping. So it's going to be nearly a month later before I can filter my pool again.
If there were any other source for this product believe me I'd be getting it somewhere else.
Come on Leslie's you're better than this. I think back on all the thousands of dollars I've spent with you over the years, and this is the thanks I get.
Disappointed in Texas.
User's recommendation: Buy what you need elsewhere.
Columbus, Ohio
Talk with supervisor
Cape Coral, Florida
Trying to reach kara at Leslies customer care arizona
User's recommendation: They were good to me and I'll purchase from them in the future
Moreno Valley, California
Complaint
Preferred solution: Apology
User's recommendation: Better customer service, smile, don’t be rude to customers.
Fall River, Massachusetts
Warranty
- Website was easy to place my order
- Worst customer service i have experienced
Preferred solution: Replacement cover that equalls $200 or more
Bel Air, Maryland
Pool pump warranty
User's recommendation: The worst company ever!
Levittown, New York
Disgusting treat people like idiots
- Online customer service is awful
- Terrible customer service clueless
- Worst customer service i have experienced
User's recommendation: don’t buy anything here
Westminster, Maryland
Terrible customer service
Went to the store to purchase a solar cover reel system. They did not have it in stock, they would have to order it.
The order arrived today and only one of the two boxes arrived. Went to the store to get some assistance and they were no help. They said that because it was a online order we have to go online for customer service. We did not order it online we went to the store and paid for it there.
The assistant manager said that there was nothing they could do to help me.
I WILL NEVER SHOP AT LESLIE POOLS AGAIN. Its a real shame because they are only a mile away.
The customer service is TERRIBLE!!!
User's recommendation: DON’T WASTE YOUR TIME
Bel Air, Maryland
Pool pump warranty
User's recommendation: NEVER USE THIS COMPANY
About
,
Leslies Swimming Pool Supplies is an online store that provides a great assortment of pool supplies. The list of products offered by Leslies Swimming Pool Supplies includes pool chemicals, automatic pool cleaners, salt systems, above-ground pools, slides and ladders, pumps and motors, filters and filter supplies, pool lighting, floats toys and games, pool covers, pool liners and many more. Leslies Swimming Pool Supplies was founded in 1963 and since then the store has been providing customers with high quality pool and spa supplies. The company has 600 stores nationwide and is considered to be world largest pool supplies store. Leslies Swimming Pool Supplies is a perfect combination of competitive prices and high quality products.
Leslies Swimming Pool Supplies is ranked 83 out of 314 in Pools, Spas and Plumbing Supplies category
USA
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